Contact Tower Rush France about corrections and data requests

Email [email protected] to ask about something we published, report an error or make a request about personal data you shared with the site. If your question is about a deposit, withdrawal, payout or betting account, contact the operator that holds the account.

Send a question or correction to the editorial team

To contact the editorial team through the form, enter your name, an email address where the team can reply and your message. If you have trouble sending the form, use email. Neither route requires a site account.

If the form itself is the problem, email the team and say which field or action caused trouble. Include the wording of any error and say whether it appeared while you were filling in the form or after you tried to send it.

What to include in a correction

Send Gaspard Joly the page URL and the exact claim, caption or figure you want checked. Joly is the site's author and editorial contact for corrections. If the detail appears in several places, start with the one you saw and identify the heading or caption as well as the words themselves.

1. Open the page where you saw the issue. Copy the address, including the language path, and quote the wording in question. If you spotted the same issue in both the French and English versions, include both addresses.
2. Explain what you think needs to change and why. If the issue concerns a game name or rule, include the studio, the version and whether you mean the demo or a version offered by an operator. Those details help distinguish the original Tower Rush from Tower Rush 2.
3. Say what you want checked. A short request such as “Please check the game name in the caption under the demo image” points the team to a specific change. If you have more information to add later, reply in the same email thread so the original wording stays with your follow-up.

If you think a published figure is wrong, include its unit and the label beside it. For instance, FUN is the virtual unit used in the demo. If a caption makes a demo balance look like a euro balance, explain which part of the caption gives that impression.

The same approach works for questions about commercial content. If you're asking about a labelled paid placement, identify the label and the text next to it. The site can earn revenue through commercial relationships. Labelled placements are handled separately from the team's conclusions about the game, so pointing to the exact passage helps distinguish a labelling question from a factual correction.

How a caption correction was handled

An email about a game-version label led the team to check the name and correct the caption for Tower Rush 2. There was no automatic acknowledgement for that message. The first substantive reply came 1 hour and 53 minutes after it was sent. That was the timing of this particular exchange.

The change was limited to the caption and involved no wallet adjustment. If you're unsure how the original is named, check the Tower Rush game page and quote the name as it appears in the passage you are reporting.

About the editorial team identifies the people responsible for the site's content.

Make a separate request about your personal data

Use the same email address and put “Personal data request” in the subject. Say what information you are asking about and what you would like the team to do. For example, if you want to correct the name you entered in a contact message, describe that message and the change you are requesting. An approximate sending date or the original subject can help the team identify it. If the original message was about a correction, refer to that thread by subject in your new email so the two requests can be handled separately.

You can decline analytics and still ask the editorial team to respond, because replies to the form are handled separately from your consent to analytics. If your request concerns an account or identity documents you provided to an operator, use that operator's own channel.

For contact records and email copies, the retention periods start when the request closes. Contact records are kept for 75 days and email copies for 105 days from closure. Backups expire 35 days after creation, so a working record and a backup copy can disappear at different times. Read the privacy policy for details on the site's data handling and retention.

When you are ready, email the editorial team with the page address for a correction or a separate subject for a data request.

Contact the operator about payments and accounts

Send cashier and account queries to the operator that recorded the transaction or holds the account. For a disputed round, keep the reference, the time and local time zone, what happened before and after the bet was accepted, the stake, the gross payout and the initial status shown. If you reopen a case, use the same reference. Keep card numbers, passwords and security tokens out of the correspondence.

If your dispute concerns an authorised gambling product in France, start with the operator. The ANJ's dispute resolution guide explains the next steps for mediation. Real-money Tower Rush falls outside France's authorised online offering. See how game and operator complaints differ if you need to identify who holds the record you are disputing.